About IT

Multnomah County Information Technology

Environment

The Information Technology division consists of approximately 150 full-time employees. Our customer base includes about 4,500 county staff located in approximately 90 buildings throughout the Portland Metro area. In addition, we provide services and partner with many external government agencies, application service providers, non-profit service providers, and others. Our environment includes approximately 400 servers running Microsoft Windows, UNIX, Linux, and approximately 80% of servers are virtual. We also use cloud services for some infrastructure hosting needs.  IT supports approximately 700 business applications throughout the County, as well as 8,000 voice/fax lines and multiple call centers. Our 6,000 desktops are a mix of laptops, Windows desktops, and thin clients. Our mobility services continue to expand but we primarily support iOS and Android based devices.

IT staff are in primarily two locations

  • Lincoln Building (SW 4th and Oak )
  • Multnomah Building (SE Hawthorne and Grand Ave)

IT Staff Specializations

  • Server hosting
  • Data center operations
  • Network management
  • Help Desk services
  • Telecommunications
  • Desktop services
  • Database design and administration
  • Software Development
  • Project Management
  • IT security and risk management
  • IT planning and budgeting
  • IT administration and support

IT Transformation

At the County, IT services are centralized into a single organization.  Our internal work units include Infrastructure Services, Applications Services, and Projects and Portfolio Management.  Our focus on IT transformation includes the implementation of project and portfolio management to mature processes in demand and resource planning, project management, application portfolio management; performance management; and ITIL service management. County IT uses traditional waterfall, agile, and hybrid project management methodologies.  This is a very exciting time in County IT with many opportunities for staff to further develop professionally.

Learn more about Multnomah County Employment.